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Return Policy

 

BLWBABY- SG Return Policy

 

Our return policy is accordance to the Singapore consumer law and our customer satisfaction is our top priority.

 

If you receive your products and its defects

    • please contact us within 7 days of purchase via shop@blwbaby.com.sg
    • include description, photos as much information as you can.
    • Once we receive the request we will provide instruction on what to do with the defects products
    • Please Note: we will give store credit upon completion of the return process.
    • Return freight is at customer cost.
    • Item must be in its original purchase condition
    • Packaging must be unopened, unused, unmarked and not defaced in any manner.
    • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
    • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
    • Item purchased outside www.blwbaby.com.sg is not eligible for exchange or return.

If you receive your products and it’s not what you expected

    • Please contact us within 14 days via Shop@blwbaby.com.sg
    • include description, photos as much information as you can.
    • We will endeavour to get back to you within 24 hrs with action plan
    • Exchange or return is possible, return freight is at customer cost
    • Upon return, store credit will be given and it will be valid for 12 months
    • In the event of exchange, the additional difference must be paid by customer and the less difference will be store credit valid for 12 months.
    • Item must be in its original purchase condition
    • Packaging must be unopened, unused, unmarked and not defaced in any manner.
    • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
    • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
    • Item purchased outside www.blwbaby.com.sg is not eligible for exchange or return.